Barnstable County Fire Chiefs Association in Partnership with the Barnstable County Fire Academy Present

 

Step Up and Lead!

Deputy Chief (ret) Frank Viscuso Kearny (NJ) Fire Department

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This popular presentation includes a discussion on a variety of exceptional leadership traits. Among them are loyalty, adaptability, determination, enthusiasm, empathy, and honor. It also discusses the critical leadership skills needed to motivate employees, manage and maintain team discipline, and build successful organizations. Among these topics are mentoring and succession planning, task completion, delegating, managing administrative duties, effective communication, dealing with subordinates, and how to build trust and morale.

Every organizations culture is created by design or default. Creating a culture of outstanding customer service and high levels of employee satisfaction does not happen by accident. Deputy Viscuso will introduce you and your team to proven theories, methods and techniques that can help you make a great impression on the customers who you come in contact with and the team members you work with on a daily basis.

Location: Ocean Edge Resort 2907 Main Street Brewster MA 02631

Date: Saturday November 16, 2019

Time: 8:00 am to 4:00 pm

Program Cost: $65.00 ea. includes all program costs, continental breakfast and lunch

To reserve a seat and receive invoice send email to: 

Brewster (MA) Fire Chief Robert Moran at efdchfrgm@msn.com

Make Checks payable to: Barnstable County Fire Chiefs Association C/O Fire Chief Robert Moran, Brewster Fire Department 1671 Main Street Brewster, MA 02631

Space is limited to 100 attendees! Reserve your spot asap!